What areas does Maids of Hartford serve?

Maids of Hartford proudly serves Hartford County and surrounding areas, including West Hartford, East Hartford, Bloomfield, Windsor, Newington, New Britain, and Glastonbury.

Do you offer deep cleaning?

Yes. Our deep cleaning service is ideal for first-time clients, seasonal cleanings, and homes that need detailed attention beyond standard cleaning tasks.

Do you bring your own cleaning supplies?

Yes. Maids of Hartford cleaners come fully equipped with professional-grade cleaning supplies and equipment unless you request otherwise.

Do you offer recurring service discounts?

Yes. Recurring clients enjoy automatic discounts depending on their schedule—weekly, biweekly, or monthly cleanings.

How do I get a quote?

You can use our online Quote Calculator for instant pricing or request a personalized quote through the Get a Quote page.

Frequently Asked Questions

Q: How do I book a cleaning service?

You can book a cleaning directly through our website using the Book a Service page. Choose your date, select your service, and receive instant confirmation.

Q: Do I need to be home during the cleaning?

No, you do not have to be home. Many clients provide entry instructions. You can return to a freshly cleaned home once the service is complete.

Q: What is your cancellation policy?

We require at least 24 hours notice for cancellations. Late cancellations or no-shows may incur a fee to compensate your assigned cleaner.

At Maids of Hartford, we believe clear communication is just as important as quality cleaning. This FAQ page was created to help you understand how our services work, what’s included, and what you can expect before, during, and after your cleaning.

We value honesty, reliability, and respect — and that starts with giving you the information you need to feel confident choosing us.

FAQ

1. Booking & Scheduling

How do I book a cleaning service?

You can book a service directly through our website by selecting your service type and completing the booking form. For recurring services or special requests, we may recommend a consultation to ensure accurate scheduling and pricing.

Do I need to be home during the cleaning?

No. You do not need to be home as long as we have clear instructions for accessing your home. Many clients provide a key, lockbox code, or garage access.

What is your arrival window?

We operate within a 1-hour arrival window to ensure quality service, account for traffic, and allow sufficient time for each home. Clients are notified of any unexpected delays.

Can I reschedule my appointment?

Yes. We understand schedules change. Please review our cancellation and rescheduling policy for notice requirements to avoid fees.

2. Services & What’s Included

What’s the difference between General Cleaning and Deep Cleaning?

General Cleaning focuses on routine upkeep and maintenance.
Deep Cleaning includes more detailed tasks such as hand-wiping baseboards, blinds, buildup removal, and deeper attention to frequently neglected areas.

Deep Cleaning is recommended for first-time clients or homes that have not been professionally cleaned recently.

Is deep cleaning required for first-time service?

In many cases, yes. A deep cleaning allows us to establish a clean baseline and deliver consistent results for future recurring visits. Homes that are already well-maintained may be assessed on a case-by-case basis.

Do you clean inside appliances?

Interior appliance cleaning (ovens, refrigerators, etc.) is not included unless selected as an add-on or part of a Deep Cleaning or Premium service.

Do you offer move-in or move-out cleaning?

Yes. Move-in/move-out services are designed for empty homes and focus on detailed cleaning of cabinets, appliances, baseboards, and floors.

3. Pricing & Payments

How is pricing determined?

Pricing is based on:

Home size (bedrooms/bathrooms)
Service type
Condition of the home
Frequency (one-time vs recurring)
Add-ons selected

Final pricing is confirmed before service. Pricing is also customized to ensure fairness, accuracy, and consistent service quality.

Do you require payment upfront?

Yes. Payment is required to secure your booking and reduce last-minute cancellations.

Are tips required?

Tips are never required but always appreciated. Clients may tip through the app or after service at their discretion.

4. First-Time & Recurring Cleanings

How do recurring cleanings work?

Recurring clients receive scheduled cleanings at weekly, bi-weekly, tri-weekly, or monthly intervals. These services focus on maintaining cleanliness after the initial deep clean.

Can I change my recurring service frequency?

Yes. We offer flexibility and can adjust frequency based on availability and notice.

Will I have the same cleaner every visit?

We strive for consistency whenever possible, but availability, scheduling, and team changes may occasionally require substitutions.

5. Supplies, Pets & Home Access

Do I need to provide cleaning supplies?

No. We bring professional-grade supplies and equipment. Clients may request the use of their own products if preferred.

Do you clean homes with pets?

Yes. We are pet-friendly. We ask that pets are secured or noted in advance for safety reasons.

Our team follows safety protocols to ensure the comfort of both pets and cleaners.

What if my home has allergies or sensitivities?

Please let us know in advance. We will do our best to accommodate sensitivities with approved products.

6. Add-Ons & Special Requests

What add-on services do you offer?

Common add-ons include:

Laundry services
Dishwashing
Interior appliance cleaning
Interior windows (reachable)
Extra detailing areas

Add-ons must be selected during booking or approved in advance to ensure proper scheduling and staffing.

Can I request special focus areas?

Yes. You may select up to a limited number of priority areas per visit.

7. Policies & Cancellations

What is your cancellation policy?

We require advance notice for cancellations or rescheduling. Late cancellations or last-minute rescheduling may result in a fee to cover reserved labor, time, and scheduling commitments.

What happens if my home is not service-ready?

Excessive clutter, biohazards, or unsafe conditions may result in additional charges, partial service, or cancellation at the cleaner’s discretion.

8. Trust, Safety & Quality

Are your cleaners insured and trained?

Yes. Our team members are trained, vetted, and insured to ensure safety and quality standards.

What if I’m not satisfied with my service?

Client satisfaction is important to us. Please report concerns within a specified timeframe so we can address them appropriately.

Do you guarantee your work?

We take pride in our work and maintain clear quality standards. Any concerns must be reported within the specified timeframe so they can be reviewed and addressed appropriately.

Still have questions? Contact Maids of Hartford for professional house cleaning services in Hartford County and surrounding areas.